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The Financial Commission

The Financial Commission is an independent dispute resolution and self-regulatory organization that specializes in financial markets.

ExpertOption joined The Financial Commission as a registered Member in our commitment to high standards of client service and business practices.

We strive to provide the best online trading experience, ensure precise order execution, and prompt and efficient resolution of clients’ concerns by an independent mediator.

ExpertOption

Our clients benefit from the insurance policy of The Compensation Fund, which provides coverage of up to €20 000 per client should a Member refuse to adhere to a judgment from The Financial Commission.

ExpertOption

To increase trust, our platform has undergone an audit by VerifyMyTrade, a partner of The Financial Commission, and has passed their standards for execution quality based on an audit of 5,000 order executions.

The Financial Commission for The Trader

Protection for our clients during dispute process free of charge

Compensation up to €20 000 per client for resolved disputes

Educational materials and suggestions for all levels of experience

Dispute Resolution Process

1Submit your request by email to [email protected] within 30 calendar days since the dispute arose.
2The company will review the case within 5 business days and respond with the resolution. Additional details may be requested, which may extend the review period further by 2 business days since the day when requested information is provided.
3Should your request not be resolved or you disagree with the resolution, you have the right to appeal to The Financial Commission describing the situation using this form
The Financial Commission accepts appeals within 45 days following the date of the controversial situation and only after the trader has tried to resolve the issue with ExpertOption directly.
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The Company does not provide services to citizens and/or residents of Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Iran, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Myanmar, Netherlands, New Zealand, North Korea, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, Slovakia, Slovenia, South Sudan, Spain, Sudan, Sweden, Switzerland, UK, Ukraine, the USA, Yemen.

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Trading and investing involves significant level of risk and is not suitable and/or appropriate for all clients. Please make sure you carefully consider your investment objectives, level of experience and risk appetite before buying or selling. Buying or selling entails financial risks and could result in a partial or complete loss of your funds, therefore, you should not invest funds you cannot afford to lose. You should be aware of and fully understand all the risks associated with trading and investing, and seek advice from an independent financial advisor if you have any doubts. You are granted limited non-exclusive rights to use the IP contained in this site for personal, non-commercial, non-transferable use only in relation to the services offered on the site.
Since EOLabs LLC is not under the supervision of the JFSA, it is not involved with any acts considered to be offering financial products and solicitation for financial services to Japan and this website is not aimed at residents in Japan.
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